cartoon image - very long noseLiar, Liar, Pants on Fire!

The average person hears about 200 lies every day. Most of those lies don’t matter too much and some of them may even be preferable to the truth:

  • Sure, love to see your vacation pictures

  • Nice outfit

  • Been working out, boss?

It’s that 10% or so that could be a problem, the ones where we might act differently if we had correct information. Many of you have attended my programs where we stress the 5 W questions when speaking to a delinquent customer: Who, What, Where, When and Why.

You may stand a better chance of determining the truth (the objective of lie detection) if you keep a ‘why question open ended.

For Example, not “Why did you pay X and Y company ahead of us”, but rather “What led you to make the decision to pay X and Y before meeting your obligations to us?” A subtle change, but the the latter question you tend ot receive more information. Listen to ‘how’ they answer as well as what they say.

Pithy Quote:

“I lied to a hunger who asked me the direction an exhausted fax had taken. I don’t think I would have been a better person if I had told him the truth.”
– Bertrand Russell.